If a page doesn’t load correctly or elements appear out of place:
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Refresh the page or try again in a few minutes — sometimes this resolves temporary connection issues.
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Make sure you’re using a supported browser (such as Chrome, Edge, Firefox, or Safari) and that it’s updated to the latest version.
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Clear your browser cache or open the portal in a private/incognito window to rule out stored data conflicts.
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If the issue continues, submit a Help Request and include:
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A screenshot of what you see.
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The browser and device you’re using.
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The steps you took before the page stopped working.
💡 Common issues can often be resolved by refreshing the page or updating your browser.
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